Data vs. Information
Every car has a blind spot. When you’re behind the wheel, you need to be able to make fast, safe decisions based on a current, complete picture. Just glancing over your shoulder takes your eyes away from the road ahead, and a glance doesn’t always catch an obstacle. So more and more cars are developing automated systems to identify objects in the blind spot.
Complex business software is the same way. The data (in this case that there is or isn’t an obstacle in your blind spot) always exists. But it has no value until it becomes information, that is until you can consume it in a form that allows you to make a decision.
And that information needs to be current. You wouldn’t change lanes knowing that your blindspot was clear twenty minutes ago, or even twenty seconds ago. You need to know that it’s clear now.
What if you could have a 360°knowledge of the road at a glance, without turning your head? That’s what the Effectual PIE framework does. It leverages data from many disparate sources, and consolidates actual state information, so you can make quick, confident decisions no matter what tool you’re using.
Case In Point
The value of integrating with the PIE framework is tremendous. We have instances where HPE BSM is a downstream consumer of the ITSM/ITAM/UCMDB normalized data. Essentially, BSM inherits the known business impact. Non-discoverable models such as business services, organizations, some mapped but discovered data such as ESX topology, and key CIs can be pushed into the PIE framework. Meanwhile, incidents and notes are automatically sent back from BSM.
But this is all abstract until you see it in motion. It all stems from integrating the uncommon data models and artifacts of each system, from normalizing and managing the changes these artifacts undergo in each system every day.
One of our customers is 99% virtualized and has 250 ESX servers hosting 1235 “production” servers (4,000 or so “non-production” or DR) across 114 critical Business Applications that fall into one or more of 50 Business Services. By doing some simple mapping of discovered to non-discovered data, and by both consuming and distributing that same information with the PIE framework, we can gain a totally new understanding of the enterprise.
By examining the BSM-provided Key Performance Indicators we can measure across all 114 applications and 50 business services. Nearly 60% of their ESX purchase is completely unutilized for any purpose, and their production systems only use 18% of their intended capacity at the DRS Resource Group Level – which thanks to BSM and monitoring, we know never exceeds 6% of available resources.
This means the current financial and infrastructure plan could handle 66 times more load than it currently utilizes. By revealing the Assets, Performance information, License and Software Maintenance costs we can see that 90% of their purchased licenses (from 218 License PO’s and software contracts items) are not even used. We know exactly how much the customer could save in one year just by cutting expenses like these in half, or even by a fifth or a tenth.
By relating all this important information, the customer can now correct some spending mistakes that were not possible to identify before the PIE framework was implemented. They can reduce their software spend significantly. Or they can expand their footprint to utilize the assets they’ve already paid for, potentially providing better services to their users and customers. This is what a SACM outcome looks like. This is why we emphasize and re-emphasize the point that use cases and features should be developed as the result of capability. All of this can be achieved with the PIE framework, without restricting use of any other tool!
Effectual: The Integration Experts
You already have the valuable data, but you can’t capitalize on its value if you can’t find it or contextualize it as information. You need the PIE framework to bring it together and make it whole. You can then consume it in UCMDB Browser, Executive Scorecard or push the best data back to systems like Service Manager, Asset Manager, or third party tools. Data is beautiful and you have what it takes to bring it together and make powerful, actionable information.
And that’s why we started Effectual. You are safe to assume Effectual can help you automatically negotiate data quality. Our PIE solutions make sure that good data is kept good and shared across the organization. Are you staffing right? Spending right? Using and allocating your current resources right? When you can trust your information, you can trust your decisions.